International parcels Info & help Start searching Info & help Courier International parcels Parcel terminal price list for private clients Parcel terminals Terms and conditions International parcels Who to call or write when I need information? How long will my package be stored? How can I select a preferred parcel terminal? How can I track the parcel? How can I get my parcel when I am not at home? How to know when the courier comes? How am I notified about the arrival of a parcel in Estonia? How does parcel return work with DHL? How does parcel return work with GLS? How does international parcel delivery work? What should I do upon discovering I have provided the sender incorrect contact information? What to do if the tracking function shows me that the parcel delivery failed? What should I do if I have received a DHL parcel that has been damaged? What should I do if I have received a GLS parcel that has been damaged? Why has not the courier called yet, although the tracking function shows that they have tried to contact me? Why am I being sent notifications that my parcel is in Saku, although I ordered it to another address? Why during its journey the parcel is registered in Finland? Why was the parcel delivered to a parcel terminal? Why is stated that the phone number is missing, although I provided it to the sender? At what times do couriers deliver parcels? On the shopping cart page, I selected DHL to deliver my parcel. Why is Itella the deliverer?