Business Customer


Value proposition for the business customer

Your parcels are:

In safe hands – parcels don’t get stained or dropped during sorting, they are distributed only to parcel terminals located indoors or they are handed over to a courier who will deliver them to the client in secure transport packaging.

Delivered rapidly – clients will receive their parcels within 24 hours across Estonia (see exceptions).

We distribute parcels and offer customer service seven days a week (see exceptions)

We provide a full logistics service to all online merchants – storage service, assembly and distribution

The 2nd largest network in Estonia: 263 parcel machines and 53 parcel points

We have been acknowledged as the company that offers the greatest price-quality ratio on the market (Kantar Emor Parcel Delivery Market Survey 2021, 2022)

We are the parcel delivery service provider with the highest net promoter score (NPS) (Kantar Emor NPS Survey 2017-2023)

We are socially responsible and have distinct science-based environmental objectives

Become a business client

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The largest logistics network in the region

With Itella, your shipments from the Baltics to Europe, Scandinavia and Finland arrive quickly, conveniently and reliably.

over 1743 parcel terminals

over 1475 parcel points

in 38 countries

Our partners



Authorized Economic Operator (AEO)a.