Business Customer


Value proposition for the business customer

Your parcels are:

In safe hands – parcels don’t get stained or dropped during sorting, they are distributed only to parcel terminals located indoors or they are handed over to a courier who will deliver them to the client in secure transport packaging.

Delivered rapidly – clients will receive their parcels generally within 24 hours across Estonia (see exceptions).

We distribute parcels and offer customer service seven days a week (see exceptions)

We provide a full logistics service to all online merchants – storage service, assembly and distribution

The 2nd largest network in Estonia: 269 parcel machines and 61 parcel points

Smartpost is one of the Estonian favorite brands (Kantar Emor researches 2017-2024)

Our customers are very satisfied with our service: Smartpost is a top 5 recommended Estonian company, we have the highest net promoter score and the best self service (NPS) in our field (Kantar Emor NPS Survey 2024)

We are socially responsible and have distinct science-based environmental objectives

Become a business client

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The largest logistics network in the region

With Itella, your shipments from the Baltics to Finland, and from Finland to Baltics arrive quickly, conveniently and reliably.

over 2900 parcel terminals

over 1500 parcel points

in the Baltics and Finland

Our partners



Authorized Economic Operator (AEO)a.