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Contact us

Private customer service

Customer service
+372 60 11 000
info@smartpost.ee
Mon-Fri 9:00 – 20:00
Sat 9:00 – 15:00
Sun 10:00 – 15:00

Business customer service

Customer service
+372 60 77 000
ariklient@smartpost.ee
Mon-Fri 9:00 – 21:00
Mon-Fri 17:30-21:00 and Sat-Sun calls will be directed to customer service

General contact information

Itella Estonia OÜ
Loomäe tee 13, 75306, Lehmja küla, Rae vald, Harjumaa, Estonia
Telephone +372 69 90 431
Fax 6990433
estonia@itella.com

Reg no. 10891224
VAT No EE100799389
Bank information:
SEB Helsinki Branch
IBAN: FI7133010001063452 
SWIFT: ESSEFIHX

Info and help

Here you will find common questions regarding the services. You may quickly find the information you are looking for.

VISIT INFO & HELP

Report a claim

Your shipment was lost or damaged?
You might be eligible for a financial compensation.
Submit a claim and we will contact you in 2-3 business days.

REPORT A CLAIM

Information for the media

Are you a journalist or a representative of or partner to a media publication.

Contact us

Sales Department

Road Department

Domestic Transport Department

Air & Sea Department

Contract Logistics Department

Customer Service and Administration

We use cookies on our website

We will ask your consent to use these cookies which are not strictly necessary to enable core functionality of our website and to provide the service you request when visiting our website.

You can choose which cookies you enable by ticking boxes here.

Please view detailed information about our cookies and cookie policy here.

WE USE COOKIES ON OUR WEBSITE

We will ask your consent to use these cookies which are not strictly necessary to enable core functionality of our website and to provide the service you request when visiting our website.

Cookie policy

Your privacy is important to us and we want you to feel safe when using this website. 

You can change your choices at any time in Cookies settings or by changing your browser settings. You may also need to change your browser settings and manually delete cookies to clear your device from previously placed cookies. 

What are cookies?

A cookie is a small text file that, when connected to a website, is stored in your browser. When we refer to cookies in this policy, other similar technologies and tools that collect and store information in your browser are included and, in some cases, they transfer such information to third parties. Examples include pixels, local storage, session storage and fingerprinting.

Cookies collect information about your use of website and store data in your device in order to, for example, support you to log in to a website, track and analyze your visits to our website and browsing behavior to make our website work, or work more efficiently, etc.

The sites will “remember” and “recognize” you. This can be done by placing cookies in three different ways:

  • Session cookies are stored in your device during browser session. The session is out, that is, until you close the window in your browser.
  • Persistent cookies are stored on your device in between browser sessions which allows your preferences or actions across website (or in some cases across different websites) to be remembered and remain until you delete it yourself. This applies to local storage.
  • Time limited cookies have predetermined lifespan. The lifespan can vary between different cookies.

You can always access your browser and delete cookies already placed.

Third-party cookies

There are first-party cookies which are set directly by Itella and this website you are visiting. There are also third-party cookies which are set by someone other than Itella, for example, by our partners and other domain. This happens when our website incorporates elements from other domains, such as images, social media plugins or advertising.

We use third party cookies on our website. Itella uses external platforms to communicate digitally, including Facebook, Instagram, Youtube, Google maps, Google Marketing Platform and Google Ads. These platforms use both first- and third-party cookies, as well as similar technologies, in order to advertise and monitor the results of the advertising.

A third-party cookie can be used by several websites in order to understand and track how you browse different websites. Itella receives information from these cookies, but the information can also be used for other purposes determined by third parties. Third-party cookies found on our website are subject to the respective third-party privacy policy. 

Cookies on our websites

In order to give you better control over what cookies are used on our website, and thus easier to determine how cookies can be used when you visit our website, we have defined three different categories of cookies. These categories are defined based on the purposes for which cookies and information collected by means of cookies are used. 

We have identified the following three categories of cookies. All categories contain cookies which imply that data is being transferred to third party providers.

  • Necessary cookies
    These cookies are needed for our website to work in a secure and correct way. Necessary cookies enable you to browse in our website and to provide the service you request. Necessary cookies make basic functions of the website possible.
  • Statistics & analytics cookies
    These cookies give us information about how you use our website and allow us to improve the user experience.
  • Marketing cookies
    These cookies help us and our partners to show personalized and relevant ads based on your browsing behavior with us, even when you later visit other websites. Cookies in this category are used for targeted marketing and profiling, regardless of which device(s) you have used. 

How to control use of cookies

We save your choices for 12 months unless you withdraw your consent. Then we will ask you again. Note that some cookies have a lifespan exceeding these 12 months. Therefore, you may need to change the settings in your browser and manually delete all cookies.

You can block cookies by activating the settings in your browser that prevent all or some cookies from being set. However, blocking cookies can therefore cause the website’s services to not work properly and some essential functionality may not work. For more information on cookies, their management and deleting cookies, visit www.allaboutcookies.org, www.youronlinechoices.com and the “Help” section of your browser.

Do Not Track Signals

If you have chosen to enable the “Do Not Track” feature in your browser, we will not automatically place marketing cookies on your device. You can make other choices in your cookies’ settings.

More information

Itella takes your privacy seriously. 

We reserve the right to change this cookie policy at any time. We will publish the changed cookie policy on our website, highlighting the notice in the browser if necessary.