Terms and conditions

General Terms and Conditions for Services of Itella

Data Protection in Itella

Terms and Conditions for Using the Itella Online Shop

Customer Service

Mon-Fri 9:00 – 21:00
Sat 9:00 – 17:00
Sun 9:00 – 15:00
info@smartpost.ee
+372 60 11 000

Report a claim

Your shipment was lost or damaged?
Submit a claim and we will contact you in 2-3 business days.

Parcel terminals

Who to call or write when I need information?

How can I track the parcel?

For how long are the parcel terminals open?

How safe is the Smartpost service? Can somebody with bad intentions get my parcel from the parcel terminal?

Courier

At what times do couriers deliver parcels?

How to know when the courier comes?

How can I get my parcel when I am not at home?

Why is that the courier has not called yet, but the tracking function shows that they have tried to contact me?

International parcel

Who to call or write when I need information?

How can I track the parcel?

On the shopping cart page, I selected DHL to deliver my parcel. Why is Itella the deliverer?

How does international parcel delivery work?