Terms and conditions

General Terms and Conditions for Services of Itella

General Conditions of ELFA

Delivery Terms

Business customer service

+372 60 77 000
ariklient@smartpost.ee
Mon-Fri 9:00 – 17:00
Mon-Fri 17:00-20:00 and Sat-Sun calls will be directed to customer service

Report a claim

Your shipment was lost, damaged or arrived late?

Any other problem with your shipment?

Tutorials

Estonian parcel terminals to the shopping cart

Finnish parcel terminals to the shopping cart

Finnish post offices to the shopping cart

Frequently asked questions

Who to call or write when I need information?

How do I become a business client?

How can I track the parcel?

What do I do if the client has provided incorrect contact information?

Additional services

Returning a parcel

Collect on Delivery service

Identification of the addressee with ID-card or verification of age

SmartEXPRESS – same-day delivery