Collect on Delivery service allows the buyer to pay for the goods upon receiving the parcel.

This is a paid extra service and the fee for accepting the payment for each payment made in Estonia is €0.96 + 1.5% of the amount, in Finland €2.90 + 1.5% of the amount. VAT is added to these service fees.

The recipient can pay for the goods upon delivery according to the selected delivery method The couriers only accept card payments. When sending to parcel lockers, two payment methods are possible depending on the parcel locker type:

1. If the parcel is sent to a blue locker, the collect on delivery payment can be made at the locker using a bank card.
2. If the parcel is sent to a white locker, the collect on delivery payment can be made via the payment link in the SMS or e-mail sent by Smartpost, which directs you to the Eesti Maksekeskus payment centre.  You can pay using a bank link, credit card or a bank card that allows web payments.

In case of paying to the courier and sending to a blue locker, the collect on delivery payments are transferred to the sender’s bank account once a week (these are the payments from the previous weeks).
In case of sending to a white locker, the collect on delivery payments made through payment links are transferred to the sender’s bank account on the bank day following the transaction date.

When refunding collect on delivery payments, we do not deduct the bank mediation fee 1.5% from the sum when refunding, but settle the bank mediation fee on the monthly aggregate invoice.

A detailed report on paid collect on delivery sums is issued once a week on Wednesdays for the previous week’s transactions.

To use the extra services, activate the service in the Smartpost self-service. IBAN and BIC are required for collect on delivery payments.