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Returning a parcel

Info & help
Returning a parcel
Category: Additional services

The client can return the goods ordered online or from a mail order catalogue via the parcel terminal within 14 days free of charge. The parcel can be returned with the same door code that was used upon receipt of the parcel from SmartPOST parcel terminals in Estonia.

For business clients, returning a parcel (not taken out by the addressee or returned to the parcel terminal) is priced according to the parcel delivery price list.
To use the return service, please contact us by phone +372 5855 0574 or email ariklient@smartpost.ee.

SmartPOST service charges:

0.30 € + VAT (20%) per parcel in addition to the parcel delivery cost.