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Identification of the addressee with ID-card or verification of age

Info & help
Identification of the addressee with ID-card or verification of age
Category: Additional services

In order to identify the addressee of the parcel with an ID-card, it is necessary to know the client’s personal identification code, which must be included in the order when placing the order. In this case, only the person whose personal identification code is specified in the order can receive the parcel from the parcel terminal on the basis of an ID-card.

In case of verification of age, the age of the addressee is verified on the basis of an ID-card upon issue of the parcel. The parcel will be available for receipt between 10.00–22.00 to prevent alcoholic beverages from being issued to minors and outside legal hours.

Smartpost service charges:

0.30 € + VAT (20%) per parcel in addition to the parcel delivery cost.

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WE USE COOKIES ON OUR WEBSITE

We will ask your consent to use these cookies which are not strictly necessary to enable core functionality of our website and to provide the service you request when visiting our website.

Cookie policy

Your privacy is important to us and we want you to feel safe when using this website. 

You can change your choices at any time in Cookies settings or by changing your browser settings. You may also need to change your browser settings and manually delete cookies to clear your device from previously placed cookies. 

What are cookies?

A cookie is a small text file that, when connected to a website, is stored in your browser. When we refer to cookies in this policy, other similar technologies and tools that collect and store information in your browser are included and, in some cases, they transfer such information to third parties. Examples include pixels, local storage, session storage and fingerprinting.

Cookies collect information about your use of website and store data in your device in order to, for example, support you to log in to a website, track and analyze your visits to our website and browsing behavior to make our website work, or work more efficiently, etc.

The sites will “remember” and “recognize” you. This can be done by placing cookies in three different ways:

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You can always access your browser and delete cookies already placed.

Third-party cookies

There are first-party cookies which are set directly by Itella and this website you are visiting. There are also third-party cookies which are set by someone other than Itella, for example, by our partners and other domain. This happens when our website incorporates elements from other domains, such as images, social media plugins or advertising.

We use third party cookies on our website. Itella uses external platforms to communicate digitally, including Facebook, Instagram, Youtube, Google maps, Google Marketing Platform and Google Ads. These platforms use both first- and third-party cookies, as well as similar technologies, in order to advertise and monitor the results of the advertising.

A third-party cookie can be used by several websites in order to understand and track how you browse different websites. Itella receives information from these cookies, but the information can also be used for other purposes determined by third parties. Third-party cookies found on our website are subject to the respective third-party privacy policy. 

Cookies on our websites

In order to give you better control over what cookies are used on our website, and thus easier to determine how cookies can be used when you visit our website, we have defined three different categories of cookies. These categories are defined based on the purposes for which cookies and information collected by means of cookies are used. 

We have identified the following three categories of cookies. All categories contain cookies which imply that data is being transferred to third party providers.

  • Necessary cookies
    These cookies are needed for our website to work in a secure and correct way. Necessary cookies enable you to browse in our website and to provide the service you request. Necessary cookies make basic functions of the website possible.
  • Statistics & analytics cookies
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  • Marketing cookies
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How to control use of cookies

We save your choices for 12 months unless you withdraw your consent. Then we will ask you again. Note that some cookies have a lifespan exceeding these 12 months. Therefore, you may need to change the settings in your browser and manually delete all cookies.

You can block cookies by activating the settings in your browser that prevent all or some cookies from being set. However, blocking cookies can therefore cause the website’s services to not work properly and some essential functionality may not work. For more information on cookies, their management and deleting cookies, visit www.allaboutcookies.org, www.youronlinechoices.com and the “Help” section of your browser.

Do Not Track Signals

If you have chosen to enable the “Do Not Track” feature in your browser, we will not automatically place marketing cookies on your device. You can make other choices in your cookies’ settings.

More information

Itella takes your privacy seriously. 

We reserve the right to change this cookie policy at any time. We will publish the changed cookie policy on our website, highlighting the notice in the browser if necessary.