Frequently asked questions Info & help Start searching Info & help Additional services Frequently asked questions Interface tutorials Parcel delivery price list for pre-paid clients Terms and conditions Frequently asked questions Who to call or write when I need information? How do I become a business client? How can I track the parcel? What do I do if the client has provided incorrect contact information? What do I do if my business details have changed? Can the collection address be in a foreign country? How does international parcel delivery work? What do I do if the invoice is incorrect? What do I do if the parcel has been misdirected? What do I do if I did not receive an invoice? What to do if I have received a parcel that has been damaged? At what times does a courier pick ups? Where can I see which services the company has activated?