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ItellaItella

How can I get my parcel when I am not at home?

Info & help
How can I get my parcel when I am not at home?
Category: GLS

If you are not at home, the courier will contact you by phone.
If the courier gets in contact with you, the procedure is as follows:

  • a new time and address is agreed upon with the new delivery arranged on the same day, if possible;
  • it is agreed that the parcel is sent to a nearby parcel terminal;
  • if suitable for you, the parcel is taken back to the Itella terminal and you can retrieve the parcel at: Jälgimäe tee 13 (B-hoone), 76406, Tänassilma küla, Saku vald, Harjumaa .

If the courier cannot get in contact with you, the procedure is as follows: The parcel is taken back to the Itella sorting centre (Jälgimäe tee 13 (B-hoone), Tänassilma küla, Saku vald ) and stored there until you contact the facility. After this, it is agreed whether you want to collect the parcel yourself or the courier takes it to a suitable address.