Category: Terms and conditions

Permitted measurements and weight for parcel terminal

Minimum measurements	Maximum standard measurements for the service starting from 08.07.2024	Physical maximum measurements with the oversize service
Weight 100 g Length 15 cm Width 15 cm Height 1 cm	Weight 25 kg Length 60 cm Width 36 cm Height 60 cm	Weight 31.5 kg Length 60 cm Width 36 cm Height 60 cm

Permitted measurements and weight for courier parcel

Minimum measurements	Maximum standard measurements for the service starting from 08.07.2024	Physical maximum measurements with the oversize service
Weight 100 g Length 15 cm Width 15 cm Height 1 cm	Weight 25 kg Length 100 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 360 cm	Weight 31.5 kg Length 200 cm Width 60 cm Height 60 cm Max belt measure (1x longest side + 2x width + 2x height) 360 cm

Submitting orders

Orders must be submitted in Smartship self-service environment by selecting Posti – Parcel Connect Baltics as a service. When submitting returns, Posti – Parcel Return Connect service must be used.

It is also possible to submit orders to Itella through automatic data exchange.

Handing over parcels to Itella
There are 3 possibilities.

Through parcel terminal: Parcels can be handed over from blue parcel terminals with personal door code.

With courier: When order is placed in SmartShip self-service environment, „Book pickup“ option has to be activated. To order pickup via e-mail, order must be sent to kuller@itella.com with subject „Parcel Connect collection.“

Collection order has to contain name of the company, exact address, phone number, expected quantity of parcels and the preferred timewindow for collection, which must be at least 2 hours.

Itella carries out pickups from Monday to Friday. The order submission time for same-day pickup from Tallinn and the immediate vicinity of Tallinn (~10 km) is 12:00 at the latest. Collections of orders that have arrived later and collections outside of Tallinn or its immediate surroundings will take place on the following working day or, if possible, on the day of placing the order (working day).

Bringing the goods to Itella terminal: Jälgimäe tee 13 B, Tänassilma küla, 76406 Saku vald, Harjumaa (loading slot no. 61B, trailer/tail-lift loading slots no. 63 – 64) Mon – Fri from 09.00 – 17.00.

Delivery process

Parcel Connect shipments are delivered to parcel terminal, pickup point or via courier. If specific parcel terminal or pickup point is not defined, shipment will be delivered to nearest destination based on recipient`s address.

When parcel arrives to parcel terminal or pickup point, recipient is notified via e-mail and SMS. Parcel that is not picked up by the recipient within the specified time or if delivery has been unsuccessful will be returned back to sender. For returns, invoice is issued to sender. Parcel storage period is 7 days after recieving the first arrival notification.

Returns

Returning of the parcel is possible by using the return label included in the package or by contacting sender, who can provide the return label.  

Parcel Return Connect service must be used for returning.

Parcel can be returned from a parcel terminal or pickup point. Return parcel needs to be registered in advance. More information can be found here:

• Estonia: https://itella.ee/en/how-to-return-your-parcel/
• Latvia: https://itella.lv/en/how-to-return-your-parcel/
• Lithuania: https://itella.lt/en/how-to-return-parcel/
• Finland: https://www.posti.fi/en/private/parcels-and-tracking/return-a-parcel

Additional services

Additional services	Description
Home Delivery	Home delivery is an additional service where shipment is delivered to the customer’s door. The service includes one delivery attempt.
Paid by other than sender	The payer must have a Posti or Itella customer number.
Oversized parcel	This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically.
COD (Cash on delivery)	Recipient pays for the goods after recieving payment link. Sender pays for shipping and COD additional service fee. Itella transfers COD amount back to account specified by sender.

Delivery schedule

Destination country	Estimated delivery time (business days)
Estonia	1 – 2
Latvia & Lithuania	1 – 3
Finland	2 – 5

Estonia except small islands

Finland except Åland islands (22xxx)

For additional questions and to cancel orders, please contact customer service at ariklient@smartpost.ee

Terms and conditions

General conditions applied by Itella Estonia OÜ, prohibited shipments, Itella’s responsibility and other information can be found from here.

Packaging and labeling information can be found from here. 

When ordering a service from Itella Estonia OÜ, you confirm that you have read the terms and conditions and undertake to comply with them.

Itella Estonia has the right to unilaterally change the price list for the purpose of ensuring the efficiency and competitiveness of its operations, notifying the customer at least 30 calendar days in advance