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ItellaItella

Packing, sending & receiving a parcel

Pack all the items into a single box and seal it firmly with duct/strapping tape – this way you can be sure that all the items in the box make it to the receiver undamaged.

Write the names and mobile numbers of the sender and the receiver on the parcel. 

Find the location of your nearest parcel terminal 

The guidelines on the touch-screen will assist you further

Pay with your card

Put your parcel into the locker

As soon as the parcel arrives at the destination terminal, we send the receiver an SMS with all the necessary information for pick-up

The parcel is kept in the parcel terminal for 7 calendar days from the date of sending the door code to your mobile phone.

  • Package sent today will arrive to your destination tomorrow *
  • Filling and unloading parcel terminals 7 days a week
  • 7 days a week customer service

Shipping cost is calculated based on the height of the parcel to be shipped. The parcel terminal has 5 different sized lockers. The price depends on which locker the package fits into.

If the parcel is at the maximum permitted width and height, we recommend choosing a larger locker to make it easier for the recipient to take out the parcel.

Price list from 01.01.2016

Parcel dimensions (height x width x depth)Parcel weightShipping price to Estonian
parcel terminal
Shipping price to Finnish
parcel terminal
Shipping price to Finnish
Post Office
XS up to 5 cm * 36 cm * 45 cmup to 5 kg2,59 €10,00 €12,00 €
S up to 12 cm * 36 cm * 60 cmup to 35 kg2,99 €11,00 €13,76 €
M up to 20 cm * 36 cm * 60 cmup to 35 kg3,99 €13,00 €14,70 €
L up to 38 cm * 36 cm * 60 cmup to 35 kg4,89 €14,00 €16,30 €
XL up to 60 cm * 36 cm * 60 cmup to 35 kg6,49 €15,00 €16,95 €

Prices include 20% VAT.

*Parcel terminals are filled and unloaded on the mainland, Saaremaa and Hiiumaa from M-S.

Packaging requirements for delivery

  • outer packaging must be capable of withstanding diagonal drops from a height of 100 cm;
  • liquid transport containers must be secured against leaking;
  • containers for transporting liquids or powders must be hermetically sealed and placed in durable transport packaging (corrugated cardboard box, plastic box, wooden box, etc.);
  • parcels to be delivered must be packaged in such a way that their contents could not be accessed without damaging the packaging;
  • fragile objects must be packaged using suitable packaging supplies (edge protectors, cushioning, stuffing material, etc.);
  • the packaging must not be excessively large for the goods;
  • the packaging must be capable of withstanding the weight of 4-5 similar packages placed on top of it;
  • old barcodes that may hinder automatic parcel sorting and cause delays in delivery must be removed from the packaging;
  • minimum dimensions: 1 cm * 15 cm * 15 cm (height x width x depth);
  • maximum dimensions: 60 cm * 36 cm * 60 cm;
  • maximum weight: 35 kg.

Packaging size and material

  • Packaging should be selected based on the size of the contents, and the material of the packaging must be such as to preserve the integrity and condition of the contents during transport – excessively large boxes with little content may be crushed, while overfilled packaging may tear open.
  • The packaging material must be sufficiently durable so as not to be damaged by the contents. Unsuitable packaging may injure or soil parcel handlers or other delivered parcels.
  • For inner packaging, the contents of the parcel must be secured against shifting around inside the packaging. If necessary, for inner packaging, goods must be secured against shifting using foam rubber, bubble wrap, plastic shredding, corrugated cardboard, corner protectors, special air cushions or other similar materials, as well as various tensioning films and nets.

Fragile items

  • Fragile items must be packaged in such a way as to reduce the risk of breakage during transport. Place fragile items in the middle of the parcel, where they do not touch the sides of the packaging.
  • Fragile goods must be packaged in separate break-resistant casings so as to prevent contact between different items and shifting inside the packaging during transport. Any empty space inside the packaging must be filled with stuffing materials.
  • Fragile goods must be packaged in a break-resistant cardboard box and parcel contents must be secured against shifting inside the packaging using internal supports where necessary.

Sharp objects

  • When packaging sharp objects, consider the safety of other parcels: the packaging material must be strong enough to keep the objects securely inside the packaging and prevent them from cutting it open. Sharp edges must be covered with protectors, e.g. a plastic or wooden protector.

Liquids

  • When shipping products filled with a liquid or semi-liquid substance, the products must be placed inside hermetically sealed containers, which must in turn be packaged securely in a sealed container or bottle. Wide-mouth containers must be placed inside a plastic bag and sealed in such a way as to prevent the liquid from leaking from the parcel.
  • Liquid containers must be packaged in a break-resistant cardboard box and secured against shifting inside the packaging. The packaging must be filled with an absorbent substance to absorb the fluid in case of breakage of the bottle or container.
  • Powdered substances must be packaged in a sealed bag, box or container. The bag, box or container must then be placed inside break-proof packaging and secured against shifting, using inner supports where necessary.

Sealing a parcel

  • All items to be delivered must be packaged.
  • No additional items may be affixed to the packaging.
  • Packaging must not have any loose edges or protruding parts.
  • Packaging must be sealed on all sides and any information necessary for delivering the parcel must be visible.