Terms and conditions

General Terms and Conditions for Services of Itella

Privacy Policy

Terms and Conditions for Using the Itella Online Shop

Customer Service

+372 60 11 000
info@smartpost.ee
Mon-Fri 9:00 – 19:00
Sat 9:00 – 15:00
Sun 10:00 – 15:00

Report a claim

Your shipment was lost, damaged or arrived late?

Any other problem with your shipment?

We will contact you within 2-3 business days.

Parcel terminals

Who to call or write when I need information?

How can I track the parcel?

For how long are the parcel terminals open?

How safe is the Smartpost service? Can somebody with bad intentions get my parcel from the parcel terminal?

Courier

What is a courier service?

At what times do couriers deliver parcels?

How to know when the courier comes?

How can I get my parcel when I am not at home?

International parcel

Who to call or write when I need information?

How can I track the parcel?

On the shopping cart page, I selected DHL to deliver my parcel. Why is Itella the deliverer?

How does international parcel delivery work?