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Parcel Connect terms of service (Europe)

Info & help
Parcel Connect terms of service (Europe)
Category: Terms and conditions

Permitted measurements and weight

Minimum measurementsMaximum standard measurements for the service starting from 08.07.2024Physical maximum measurements
with the oversize service
Weight 100 g
Length 15 cm
Width 15 cm
Height 1 cm
Weight 25 kg
Length 100 cm
Width 60 cm
Height 60 cm
Max belt measure (1x longest side + 2x width + 2x height) 360 cm
Weight 31.5 kg
Length 200 cm
Width 60 cm
Height 60 cm
Max belt measure (1x longest side + 2x width + 2x height) 360 cm

Submitting orders

Orders must be submitted in Smartship self-service environment by selecting Posti – Parcel Connect Baltics as a service. When submitting returns, Posti – Parcel Return Connect service must be used.

It is also possible to submit orders to Itella through automatic data exchange.

Handing over parcels to Itella
There are 3 possibilities.

Through parcel terminal: Parcels can be handed over from blue parcel terminals with personal door code.

With courier: When order is placed in SmartShip self-service environment, „Book pickup“ option has to be activated. To order pickup via e-mail, order must be sent to with subject „Parcel Connect collection.“

Collection order has to contain name of the company, exact address, phone number, expected quantity of parcels and the preferred timewindow for collection, which must be at least 2 hours.

Itella carries out pickups from Monday to Friday. The order submission time for same-day pickup from Tallinn and the immediate vicinity of Tallinn (~10 km) is 12:00 at the latest. Collections of orders that have arrived later and collections outside of Tallinn or its immediate surroundings will take place on the following working day or, if possible, on the day of placing the order (working day).

Bringing the goods to Itella terminal: Jälgimäe tee 13 B, Tänassilma küla, 76406 Saku vald, Harjumaa (loading slot no. 61B, trailer/tail-lift loading slots no. 63 – 64) Mon – Fri from 09.00 – 17.00

Delivery process

Parcel Connect shipments are delivered to the address via courier. If delivery is unsuccessful, parcel will be delivered to nearest pickup point or terminal and note will be left to the recipient.

Parcel is stored in destination country for 14 days, after which the parcel is returned back to sender. For returns, invoice is issued to sender. It is not possible to extend storage period.


Returning of the parcel is possible by using the return label included in the package or by contacting sender, who can provide the return label.  

Parcel Return Connect service must be used for returning.

It is possible to return the parcel at the parcel point or by contacting the company that delivered the parcel.

Additional services

Additional servicesDescription
Paid by other than senderThe payer must have a Posti or Itella customer number.
Oversized parcelThis extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically. 

Delivery schedule

Destination countryEstimated delivery time (business days)
Poland4 – 5
Belgium, Netherlands, Luxembourg, Germany & Czech Republic5 – 6
Austria, Croatia, Slovakia, Slovenia & Hungary5 – 7
Bulgaria, Spain* & Portugal6 – 8

* For Spain, excluding the Canary Islands (35xxx & 38xxx), Ceuta (51xxx) and Melilla (52xxx) regions

For additional questions and to cancel orders, please contact customer service at

Terms and conditions

General conditions applied by Itella Estonia OÜ, prohibited shipments, Itella’s responsibility and other information can be found from here.

Packaging and labeling information can be found from here

When ordering a service from Itella Estonia OÜ, you confirm that you have read the terms and conditions and undertake to comply with them.

Itella Estonia has the right to unilaterally change the price list for the purpose of ensuring the efficiency and competitiveness of its operations, notifying the customer at least 30 calendar days in advance