Express Business Day Baltics maximum permitted parcel weights and measurements
| Minimum weight and measurements | Standard maximum for service starting from 08.07.2024 | Physical maximum with oversize service |
| Weight 100 g Length 15 cm Width 15 cm Heigth 1 cm | Weight 30 kg Length 100 cm Width 80 cm Heigth 60 cm Max dimensions (1x longest side + 2x width + 2x height) 300 cm | Weight 35 kg Length 200 cm Width 80 cm Heigth 60 cm Max dimensions (1x longest side + 2x width + 2x height) 300 cm |
Express Business Day Baltics maximum permitted pallet weights and measurements
| 1/2 EUR PALLET | EUR PALLET |
| Max. weight 370 kg / 0,2 LDM | Max. weight 740 kg / 0,4 LDM |
| Max. lenght 80 cm | Max. lenght 120 cm |
| Max. width 60 cm | Max. width 80 cm |
| Max. height 210 cm | Max. height 210 cm |
1. Direction of transit: Estonia -> Estonia
Brief description of the transport process:
The time for submitting an order for same-day pickup from a Tallinn address is 12 noon. Pickup of orders received later takes place on the next working day or, if possible, on the day (working day) on which the order was submitted. Orders whose pickup address is outside Tallinn must be submitted 1 working day prior. The sorting of parcels takes place on automatic sorting lines, which check the measurements and weight of the parcels. The parcels move along the line with other parcels weighing up to 35 kg, as a result of which the parcel may end up underneath other heavier parcels and the parcel may sustain impacts due to the difference in heights of the different parts of the line. If the system detects a violation of requirements in regard to the allowed weight or measurements, the parcels will be taken off the line and placed separately on a pallet and the invoice will be drawn up accordingly.
Itella Estonia OÜ does not have any obligation to notify the sender of the goods about the overweight/oversize of parcels or pallets, nor does it have an obligation to package them together.
Prohibited items when using the Express Business Day Baltic service:
The Express Business Day Baltics service may not be used to send fragile/easily breakable goods, foodstuffs, temperature-sensitive products, liquids, hazardous materials, documents or valuables, etc.
Packaging:
The parcels in terminals move along an automated sorting line. As a result, please consider the possibility that the parcel may sustain impacts and/or end up underneath other heavier parcels weighing up to 35 kg. Goods must be packaged pursuant to the particulars of the parcel contents and with the consideration that the goods will move along sorting lines. Goods packaged on pallets may not extend beyond the edges of the pallets.
Returns:
If the delivery of a shipment is unsuccessful, the shipment will be sent back to the distribution terminal and the customer will be sent an arrival notice. The goods will be held for 14 days, after which they will be automatically returned to the sender. No separate notification regarding returns will be forwarded to the sender. The invoice for the transport of returned goods will be sent to the original sender.
Delivery time:
Deliveries are made on the next business day. Delivery time to Võru and Valga counties and to the Estonian islands may be 48 h.
| Additional services | Price | Service description |
| Multi-parcel shipment | according to the price list | Multi-parcel shipment service allows sending one recipient up to 10 parcels weighing in total up to 150 kg, and the price of each subsequent unit will be lower. Shipments with the multi-parcel shipment service may not reach the customer together on the same day. |
| Different payer and sender | free of charge | This service may be used if the SmartShip account owner is different from the person paying for transport (e.g. if the payer is the recipient). |
| Changing destination address | €15.00 / parcel | If the original destination address of the goods turns out to be incorrect and needs to be changed after the goods have been handed over to the transport company. |
| Oversized parcel | €1.50 / parcel | This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically. |
| Execution of orders via SmartShip by Itella’s employees | €2.50 / order |
2. Direction of transit: Estonia -> Finland
Brief description of the transport process:
The time for submitting an order for same-day pickup from a Tallinn address is 12 noon. Pickup of orders received later takes place on the next working day or, if possible, on the day (working day) on which the order was submitted. Orders whose pickup address is outside Tallinn must be submitted 1 working day prior. The sorting of parcels takes place on automatic sorting lines, which check the measurements and weight of the parcels. The parcels move along the line with other parcels weighing up to 35 kg, as a result of which the parcel may end up underneath other heavier parcels and the parcel may sustain impacts due to the difference in heights of the different parts of the line. If the system detects a violation of requirements in regard to the allowed weight or measurements, the parcels will be taken off the line and placed separately on a pallet and the invoice will be drawn up accordingly.
Itella Estonia OÜ does not have any obligation to notify the sender of the goods about the overweight/oversize of parcels or pallets, nor does it have an obligation to package them together.
Prohibited items when using the Express Business Day Baltic service::
The Express Business Day Baltics service may not be used to send fragile/easily breakable goods, foodstuffs, temperature-sensitive products, liquids, hazardous materials, documents or valuables, etc.
Packaging:
The parcels in terminals move along an automated sorting line, as result please allow for the possibility that the parcel may sustain impacts and/or end up underneath other heavier parcels weighing up to 35 kg. Goods must be packaged pursuant to the particulars of the parcel contents and with the consideration that the goods will be moving along sorting lines. Goods packaged on pallets may not extend beyond the edges of the pallets.
Returns:
If the delivery of a shipment is unsuccessful, the shipment will be sent back to the distribution terminal or the nearest parcel point and the customer will be sent an arrival notice. The goods will be held for 14 days, after which they will be automatically returned to the sender. No separate notification regarding returns will be forwarded to the sender. The invoice for the transport of returned goods will be sent to the original sender.
Delivery time:
Most destinations in Finland will be delivered to on the next business day. For more details on home delivery times, consult the respective postal code on the sheet here.
| Additional services | Price | Service description |
| Home delivery | according to the price list | Freight transport from the door of a business customer in Estonia – to the door of a business customer or a private customer in Finland. The time of home delivery of goods is agreed with the customer in advance by telephone (9:00-16:00). The customer will be contacted within 2 working days of the parcel arrival in the distribution terminal of the destination country. In the case of apartment buildings, the goods are delivered to the apartment door. Products with a weight exceeding 85 kg are delivered only to the front door of the house. Home delivery of goods is possible in larger cities on weekdays between 09:00 and 21:00. |
| Multi-parcel shipment | according to the price list | Multi-parcel shipment service allows sending one recipient up to 10 parcels weighing in total up to 150 kg, and the price of each subsequent unit will be lower. Shipments with the multi-parcel shipment service may not reach the customer together on the same day. |
| COD service (cash on delivery) | €5.00 / parcel | The recipient can pay the courier for the goods. The service can only be used if the sender has an account with an EU bank. |
| Oversized parcel | €1.50 / parcel | This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically. |
| Call before delivery | €2.00 / parcel | The courier calls the customer about 1 hour in advance. |
| Different payer and sender | free of charge | This service may be used if the SmartShip account owner is different from the person paying for transport (e.g. if the payer is the recipient). |
| Changing destination address | €15.00 / parcel | If the original destination address of the goods turns out to be incorrect and needs to be changed after the goods have been handed over to the transport company. |
| Execution of orders via SmartShip by Itella’s employees | €2.50 / order |
3.Direction of transit: Estonia -> Latvia
Brief description of the transport process:
The time for submitting an order for same-day pickup from a Tallinn address is 12 noon. Pickup of orders received later takes place on the next working day or, if possible, on the day (working day) on which the order was submitted. Orders whose pickup address is outside Tallinn must be submitted 1 working day prior. The sorting of parcels takes place on automatic sorting lines, which check the measurements and weight of the parcels. The parcels move along the line with other parcels weighing up to 35 kg, as a result of which the parcel may end up underneath other heavier parcels and the parcel may sustain impacts due to the difference in heights of the different parts of the line. If the system detects a violation of requirements in regard to the allowed weight or measurements, the parcels will be taken off the line and placed separately on a pallet and the invoice will be drawn up accordingly.
Itella Estonia OÜ does not have any obligation to notify the sender of the goods about the overweight/oversize of parcels or pallets, nor does it have an obligation to package them together.
Prohibited items when using the Express Business Day Baltic service:
The Express Business Day Baltics service may not be used to send fragile/easily breakable goods, foodstuffs, temperature-sensitive products, liquids, hazardous materials, documents or valuables, etc.
Packaging:
The parcels in terminals move along an automated sorting line. As a result, please consider the possibility that the parcel may sustain impacts and/or end up underneath other heavier parcels weighing up to 35 kg. Goods must be packaged pursuant to the particulars of the parcel contents and with the consideration that the goods will move along sorting lines. Goods packaged on pallets may not extend beyond the edges of the pallets.
Returns:
If the delivery of a shipment is unsuccessful, the shipment will be sent back to the distribution terminal and the customer will be sent an arrival notice. The goods will be held for 14 days, after which they will be automatically returned to the sender. No separate notification regarding returns will be forwarded to the sender. The invoice for the transport of returned goods will be sent to the original sender.
Delivery time:
Orders with Riga as the destination will be delivered the next working day, while orders bound for the rest of Latvia will be delivered the working day after next.
| Additional services | Price | Service description |
| Multi-parcel shipment | according to the price list | Multi-parcel shipment service allows sending one recipient up to 10 parcels weighing in total up to 150 kg, and the price of each subsequent unit will be lower. Shipments with the multi-parcel shipment service may not reach the customer together on the same day. |
| Different payer and sender | free of charge | This service may be used if the SmartShip account owner is different from the person paying for transport (e.g. if the payer is the recipient). |
| Changing destination address | €15.00 / parcel | If the original destination address of the goods turns out to be incorrect and needs to be changed after the goods have been handed over to the transport company. |
| Oversized parcel | €1.50 / parcel | This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically. |
| Execution of orders via SmartShip by Itella’s employees | €2.50 / order |
4.Direction of transit: Estonia -> Lithuania
Brief description of the transport process:
The time for submitting an order for same-day pickup from a Tallinn address is 12 noon. Pickup of orders received later takes place on the next working day or, if possible, on the day (working day) on which the order was submitted. Orders whose pickup address is outside Tallinn must be submitted 1 working day prior. The sorting of parcels takes place on automatic sorting lines, which check the measurements and weight of the parcels. The parcels move along the line with other parcels weighing up to 35 kg, as a result of which the parcel may end up underneath other heavier parcels and the parcel may sustain impacts due to the difference in heights of the different parts of the line. If the system detects a violation of requirements in regard to the allowed weight or measurements, the parcels will be taken off the line and placed separately on a pallet and the invoice will be drawn up accordingly.
Itella Estonia OÜ does not have any obligation to notify the sender of the goods about the overweight/oversize of parcels or pallets, nor does it have an obligation to package them together.
Prohibited items when using the Express Business Day Baltic service:
The Express Business Day Baltics service may not be used to send fragile/easily breakable goods, foodstuffs, temperature-sensitive products, liquids, hazardous materials, documents or valuables, etc.
Packaging:
The parcels in terminals move along an automated sorting line. As a result, please consider the possibility that the parcel may sustain impacts and/or end up underneath other heavier parcels weighing up to 35 kg. Goods must be packaged pursuant to the particulars of the parcel contents and with the consideration that the goods will move along sorting lines. Goods packaged on pallets may not extend beyond the edges of the pallets.
Returns:
If the delivery of a shipment is unsuccessful, the shipment will be sent back to the distribution terminal or the nearest parcel point and the customer will be sent an arrival notice. The goods will be held for 14 days, after which they will be automatically returned to the sender. No separate notification regarding returns will be forwarded to the sender. The invoice for the transport of returned goods will be sent to the original sender.
Delivery time:
Parcels with Vilnius or Kaunas as their destination will be delivered the next working day, while parcels bound for the rest of Lithuania will be delivered the working day after next. Pallets will be delivered the business day after next Lithuania-wide.
| Additional services | Price | Service description |
| Multi-parcel shipment | according to the price list | Multi-parcel shipment service allows sending one recipient up to 10 parcels weighing in total up to 150 kg, and the price of each subsequent unit will be lower. Shipments with the multi-parcel shipment service may not reach the customer together on the same day. |
| Different payer and sender | free of charge | This service may be used if the SmartShip account owner is different from the person paying for transport (e.g. if the payer is the recipient). |
| Changing destination address | €15.00 / parcel | If the original destination address of the goods turns out to be incorrect and needs to be changed after the goods have been handed over to the transport company. |
| Oversized parcel | €1.50 / parcel | This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service with the service fee will be added automatically. |
| Execution of orders via SmartShip by Itella’s employees | €2.50 / order |
NB!:
- Hazardous goods and irregularly shaped pallets and parcels that do not meet the Express Business Day standards cannot be transported using this service.
- A 50% surcharge will be levied for a standard EUR pallet on to which the goods have been laid so that they extend beyond the pallet edges.
- Placing orders: Orders are placed via SmartShip and the goods will be labelled by the sender with labels received from SmartShip.
- To cancel or modify orders, to get assistance, or for other questions related to transport, please contact customer service: ariklient@smartpost.ee
- Price queries for shipments that do not qualify for Express Business Day Baltics services should be sent to the following address: sales.estonia@itella.com