Frequently asked questions
Who to call or write when I need information?
How do I become a business client?
What do I do if the client has provided incorrect contact information?
What do I do if my business details have changed?
Can the collection address be in a foreign country?
How does international parcel delivery work?
What do I do if the invoice is incorrect?
What do I do if the parcel has been misdirected?
What do I do if I did not receive an invoice?
What to do if I have received a parcel that has been damaged?