Beware of scammers!

January, 22.01.2024

This week has seen a surge in scam e-mails and text messages sent on behalf of parcel delivery companies, and several Smartpost customers have unfortunately already fallen victim to scammers.

To all parcel senders: if you receive an e-mail or text message purportedly from Smartpost that does not look official please contact Smartpost Customer Service if in doubt. But if you are already certain that you have received a scam e-mail or text message, please report it to cert@cert.ee. The Estonian Information System Authority can act most effectively to deter scammers. The Estonian Information System Authority recommends that customers can protect themselves on their smart devices by using scam-blocking apps. More information is available here.

Always check who the sender is and where you are being redirected

When receiving a text message, immediately check who the sender is. The sender of Smartpost messages is “smartpost”, and not a random phone number or e-mail address, such as 57484901, 56055257 or peipalei2612@icloud.com, as has happened.

NB! Recently, there have also been cases in Estonia where the sender was a parcel locker company, not an arbitrary number. Fortunately, so far no such fraud has been detected on behalf of Smartpost.

You should be very careful about the addresses of websites, as a website creates by scammers can look very similar to the real Smartpost website. Smartpost only has these two websites: www.itella.ee and my.smartpost.ee. In addition, we use the link link.itella.ee in SMSs – for example, in the case of customs issues and ransom payments, also for more convenient delivery choises. Smartpost’s Estonian websites always end with .ee. This week there have been reports of scammers using such websites as Itella.paytrustmoney.site and Itella.paysaveorder.site.

Below are some recent examples of scammers at work.

Example 1. Messenger chat with scammer “Kristel”: