Be on your guard! Scam e-mails are being sent in the name of Smartpost

Every day, tens of thousands of people in Estonia receive notifications of packages awaiting collection – and scammers looking for new ways to make money are turning this to their advantage.

Yesterday evening (1 November 2023), e-mails started coming in to our customer service from concerned clients who had received suspicious e-mails ostensibly from Smartpost. These e-mails are a scam, and under no circumstances should you follow the instructions given in them: do not update your contact details or make any transactions. You should be especially cautious in this case because the e-mails and the websites to which they link tend to be very similar in appearance to the real ones.

How can you recognise a scam e-mail?

  1. The sender’s e-mail address is suspicious. The most recent scam e-mails have been sent from such addresses as,, and Genuine Smartpost e-mails are always sent from addresses which end in or
  2. The e-mails do not look quite right, e.g. they use the wrong logo.
  3. They feature typos and strange use of language, e.g. please refresh your information / Note: If you don’t pay in the next 24 hours, your package will be returned to sender. / Your package has been prepared for delivery.
  4. Before clicking on any link, make sure you are being redirected to an actual Smartpost-related website. For example, over the last couple of days we have seen such URLs as, and

The only websites you should trust in these cases are, and Payments are only made on the self-service site Packages have to be paid for upon sending, ordering or receiving. We never request card details by text message or e-mail. We never ask clients to pay to update the details of a shipment.

WrongRight,, and itella@galbebrody.freshdesk.comEnding in or,,, and

Wrong logo:

If you have any doubts, do not submit any personal data and do not make any payments. If you have received a suspicious notification in the name of Smartpost, contact our customer support (by e-mailing or calling +372 60 11 000) to determine whether the link is genuine and safe to click on. If you have clicked on a scammer’s link and entered your bank card details, contact your bank immediately to have your card closed. And if you have fallen victim to a scam, report it to the police.

Examples of recent scam e-mails

Version 1:

Version 2:

Version 3:

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