How does parcel return work with DHL?

If You have received shipment with address label Weltpaket or Paket International from DHL, then please turn to local post office for return.
If You have received shipment with address label DHL Parcel Connect You can return parcel if Shipper included to Your parcel „Return“ label. If not, then You as a client should agree on the return with the sender and then a new shipment label is sent by the sender. As per the shipment card, the parcel is returned either via a parcel terminal.

Packaging
Please package your return parcel as safe as possible with firm packing material. The outer packaging has to be stable. The heavier or larger the consignment is, the stronger the sealing material has to be.
Labeling
Please stick the address label on the parcel, so that it is legible. Please don´t put the address label on the edge of the parcel. Please stick return label over original label, so that barcodes of original label are not visible anymore.
How to send it back?
Our parcelshop finder helps you to find the nearest parcel points.

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