DHL Info & help Start searching Info & help Courier DHL GLS Parcel terminal price list for private clients Parcel terminals Terms and conditions DHL Who to call or write when I need information? How can I track the parcel? On the shopping cart page, I selected DHL to deliver my parcel. Why is Itella the deliverer? How does international parcel delivery work? How am I notified about the arrival of a parcel in Estonia? Why is stated that the phone number is missing, although I provided it to the sender? Why during its journey the parcel is registered in Finland? At what times do couriers deliver parcels? How to know when the courier comes? How can I get my parcel when I am not at home? Why has not the courier called yet, although the tracking function shows that they have tried to contact me? What to do if the tracking function shows me that the parcel delivery failed? Why was the parcel delivered to a parcel terminal? How is it decided which parcel terminal is the parcel sent to? How can I select a preferred parcel terminal? Why am I being sent notifications that my parcel is in Saku, although I ordered it to another address? What should I do upon discovering I have provided the sender incorrect contact information? What to do if I have received a DHL parcel that has been damaged? How does parcel return work with DHL?