Express Business Day parcel minimum and maximum weights/measurements:
| Minimum weight and measurements | Standard maximum for service starting from 08.07.2024 | Physical maximum with oversize service |
| Weight 100 g Length 15 cm Width 15 cm Heigth 1 cm | Weight 30 kg Length 100 cm Width 80 cm Heigth 60 cm Max belt measure (1x longest side + 2x width + 2x height) 300 cm | Weight 35 kg Length 200 cm Width 80 cm Heigth 60 cm Max max belt measure (1x longest side + 2x width + 2x height) 300 cm |
SHORT DESCRIPTION OF THE TRANSPORT PROCESS (EXPORT):
The time for placing an order for collection on the same day in Tallinn is no later than 12:00, elsewhere in Estonia at 11:00. Collection orders received later takes place on the next working day or, if possible, on the day of placing the order (working day).
Parcels are sorted on automatic sorting lines, which control the size and weight of the parcels.
Please note that parcels move along the sorting line with other parcels, as a result of which the parcel may fall under other, heavier parcels and, in addition, the parcel may be shaken due to the difference in height between different parts of the sorting line.
If a violation of the requirements regarding the permitted weight or dimensions is identified, an additional invoice will be sent to the transport subscriber, which is 50 € + VAT. Itella Estonia OÜ has no obligation to inform the subscriber if the parcel (s) is/are over weight or over size.
HOW GLS DELIVERS PARCELS:
The service offered is a courier service and parcels are delivered according to the address on the parcel.
If the recipient of the parcel is a private person, the parcels may also be handed over to neighbors or delivered to the nearest parcel point / ParcelShop.
GLS does not have a pre-arranged customer service.
In Sweden, parcels for private consignees are delivered by courier only if the parcel weighs more than 20 kg. All parcels to private consignees weighing less than 20 kg are immediately sent to the parcel point / ParcelShop.
For more details, visit the GLS website.
SHORT DESCRIPTION OF THE TRANSPORT PROCESS (IMPORT):
For GLS orders, pick-up will take place within 2 business days.
Orders received later to Itella than 16:30 cannot be picked up on the next business day. It is also not possible to order collection for the same working day.
The time of collection depends on the collections area and also on the public holidays in the country of departure, which we ask you to specify with the sender of the goods when ordering.
Parcels are collected during the normal working day of the country of departure. Generally, the time of collection is agreed with the sender, but this may vary depending on the departure country.
All GLS import orders are entered into the GLS ordering environment. In the country of departure, the order is printed, also the address label. Collection and label is given to the courier who will make the pick up.
The courier must attach the label to the parcel as soon as it has been picked up from the sender.
HOW DOES ITELLA DELIVER PARCELS IN ESTONIA:
GLS parcels are delivered either by courier or to the customer’s nearest parcel locker within 48 hours after sorting the parcel at Itella hub.
In the case of a courier, a notification is sent to the recipient by SMS or email with exact time range when the courier reaches the address.
You can configure your preferred parcel locker in our self-service my.smartpost.ee
PROHIBITED SHIPMENTS IN GLS:
For example, delicate / fragile goods, foodstuffs, temperature-sensitive products, hazardous substances, documents, valuables, etc. must not be sent with GLS.
Information on prohibited goods can be found here.
If you have any questions, please contact Itella’s customer service or sales department, whose contacts can be found here.
PACKAGING REQUIREMENTS:
The movement of parcels in the hub takes place along automated sorting lines, as a result of which we ask you to take into account the possibility that the parcel may be shaken and / or fall under other parcels weighing up to 40 kg. The goods must be packed in accordance with the specific nature of the contents of the parcel and with the consideration that the parcels move on sorting lines.
RETURN OF PARCELS:
If the parcel fails to be delivered, the parcel will move to the nearest parcel point / ParcelShop or back to the distribution hub, and the customer will be notified of the arrival.
Parcels are stored in ParcelShop for up to 8 working days and in the distribution hub for up to 4 working days. The sender will not be notified separately about returns.
The transport invoice for the returned parcel is sent to the transport subscriber.
In case of import orders to Estonia, the parcels are stored in Itella Estonia OÜ hub for up to 10 working days, after which the parcel is obliged to be returned to the sender.
ADDITIONAL SERVICES:
| Oversized parcel | This extra service allows you to send oversized parcels exceeding standard maximum weight or dimensions for the service, but not exceeding physical maximums for the service. In case of service is missing, but parcels exceed standard maximum weight and/or dimension, additional service will be added automatically. Service fee will be applied. |
There are no additional services available for GLS parcels.
ORDER PROCESSING (EXPORT):
When sending from Estonia, orders must be placed in SmartShip and the parcels will be labeled by the sender with labels got from Smartship.
To cancel, change orders, receive assistance or other questions related to transport, please contact customer service: ariklient@smartpost.ee
Price inquiries for parcels that do not qualify for the GLS service, please send to: sales.estonia@itella.com
ORDER PROCESSING (IMPORT):
To order parcels from Europe to Estonia, orders must be made in SmartShip or by email sending order details to ariklient@smartpost.ee.
Please do not send the labels received from Smartship to the sender because GLS parcels are labeled by GLS and the parcels move to Estonia with a GLS label.
To cancel, change orders, receive assistance or other questions related to transport, please contact customer service: ariklient@smartpost.ee
Price inquiries for parcels that do not qualify for the GLS service, please send to: sales.estonia@itella.com
DELIVERY TIME:
These delivery time are calculated for collections from Tallinn / Harjumaa.
In case of collection from other areas in Estonia, +1 working day will be added to the delivery time.
+1 working day will be added to parcels sent via parcel locker.
Delivery time is expected and does not include a time promise.
For more information, please contact Itella’s customer service or sales department.
* Customs clearance is required when sending a parcel to the indicated countries, regardless of the value of the goods.
| Collection in Estonia | Expected delivery time (days) | |
| Albania (AL) * | 6 | |
| Andorra (AD) * | 6 | |
| Austria (AT) | 5 | |
| Belgium (BE) | 5 | |
| Bosnia and Herzegovina (BA) * | 7-8 | |
| Bulgaria (BG) | 7-8 | |
| Faroe Islands (FO) * | 6 | |
| Gibraltar (GI) * | 6 | |
| Spain (ES) | 5-7 | |
| Netherlands (NL) | 5 | |
| Croatia (HR) | 6 | |
| Ireland (IE) | 5-6 | |
| Iceland (IS) * | 6 | |
| Italy (IT) | 5-7 | |
| Kosovo (XK) * | 7 | |
| Greece (GR) | 6-8 | |
| Cyprus (CY) | 7 | |
| Liechtenstein (LI) * | 5 | |
| Luxembourg (LU) | 5 | |
| Delivery countries | Malta (MT) | 6 |
| Monaco (MC) | 6 | |
| Montenegro (ME) * | 7 | |
| Poland (PL) | 3 | |
| Portugal (PT) | 5-8 | |
| France (FR) | 5-6 | |
| Northern Macedonia (MK) * | 7 | |
| Sweden (SE) | 5-6 | |
| Romania (RO) | 6 | |
| Germany (DE) | 4 | |
| San Marino (SM) * | 5 | |
| Slovakia (SK) | 6 | |
| Slovenia (SI) | 6 | |
| Great Britain (UK) * | 4-7 | |
| Switzerland (CH) * | 5 | |
| Denmark (DK) | 5 | |
| Czech Republic (CZ) | 4 | |
| Turkey (TR) * | 6-7 | |
| Hungary (HU) | 5 | |
| Vatican (VA) * | 5 |