Smartpost Itella parcel delivery services are a fast and efficient way to reach your partners and/or customers.
Smartpost parcel permitted weight and dimensions
| Size | Maximum dimensions | |||
| Height (cm) | Width (cm) | Depth (cm) | Weight (kg) | |
| XS | 5 | 36 | 45 | 5 |
| S | 12 | 36 | 60 | 35 |
| M | 20 | 36 | 60 | 35 |
| L | 34 | 36 | 60 | 35 |
| XL | 60 | 36 | 60 | 35 |
| Minimum dimensions | 1 cm | 15 cm | 15 cm | 100g |
Submitting orders
Orders must be submitted in Smartpost self-service or via automatic data exchange
For additional questions and to cancel orders, please contact customer service at ariklient@smartpost.ee
Handing over parcels to Itella
Through parcel terminal – Parcels can be handed over from blue parcel terminals with personal door code.
Courier – Create a parcel order in Smartpost self-service my.smartpost.ee. To order pickup via e-mail, order must be sent to kuller@itella.com. Collection order has to contain name of the company, exact address, phone number, expected quantity of parcels and the preferred timewindow for collection, which must be at least 2 hours.
Itella carries out pickups from Monday to Friday. The order submission time for same-day pickup from Tallinn and the immediate vicinity of Tallinn (~10 km) is 12:00 at the latest. Collections of orders that have arrived later and collections outside of Tallinn or its immediate surroundings will take place on the following working day or, if possible, on the day of placing the order (working day).
Bringing the goods to Itella terminal:Jälgimäe tee 13 B, Tänassilma küla, 76406 Saku vald, Harjumaa (loading slot no. 61B, trailer/tailgate loading slots no. 63 – 64) Mon – Fri from 09.00 – 17.00.
Delivery process
Smartpost parcel delivery service is available to customers 7 days a week (Mo-Fri). All parcel machines and parcel points are located indoors, parcels are safely protected from the weather. Locations and opening hours of parcel terminals can be found here.
The departure point of the parcel is a parcel terminal in Estonia. Destination of a parcel can be parcel terminal or pickup point. Recipient will be notified of the arrived parcel and location of the parcel via SMS/and or e-mail. The message contains door code needed to open the locker of the parcel terminal and storage time. The storage time of the parcel in the parcel terminal is 7 (seven) calendar days. The size of the parcel is determined by the height x width x depth of the parcel being sent. A total of 5 (five) different sizes are distinguished (XS, S, M, L, XL). Parcels are measured at the sorting center and shipping costs are calculated based on the size specified at the sorting center.
Returns
Business Customer can use return services, when agreed with Itella Estonia OÜ.
Return service allows Customer to return the goods back to sender within 14 days of recieving the parcel.
To activate the return service, please contact our customer service at +372 607 7000 or by e-mail at ariklient@smartpost.ee.
A parcel that has not been accepted by the recipient during the storage period or delivery has failed will be returned to the sender at the destination specified by the sender for returns.
Additional services
| Additional service | Description |
| COD | Recipient pays for the goods. Sender pays for shipping and COD additional service fee. Itella transfers COD amount back to account specified by sender. |
| Recipient identification with ID card or age verification | In case of identification of the recipient with an ID card, it is necessary to know the recipient’s personal code, which must be filled when submitting the order. Based on the ID card, only the person whose personal code is entered in the order can pick up the parcel. In the case of age verification, the recipient’s age is checked on the basis of the ID card before the parcel is issued. The shipment can be received between 10:00 a.m. and 10:00 p.m. |
| Delivery notification via SMS | When recipient recieves the parcel, SMS message is sent to the sender. |
| Delivery notification via e-mail | When recipient recieves the parcel, e-mail is sent to the sender. |
| SmartEXPRESS | 4 days a week (Tuesday- Friday), except on public holidays. Parcels will be delivered on the same day. Same day delivery requires that Express parcels arrive at Itella terminal no later than 1:00 p.m. |
| Shipment redirection | At the request of the business customer (sender), it is possible to redirect the parcel to another destination chosen by the recipient. |
Delivery schedule
Parcel terminals and pickup points are serviced (emptied/filled) in Estonia 7 days a week.
Parcel movement schedule can be found here
Estimated delivery times by destination country:
| Destination country | Estimated delivery time in business days |
| Estonia | 1 * |
| Finland | 2 – 5 ** |
| Latvia | 1-3 |
| Lithuania | 1-3 |
*Parcel transport to parcel terminal or pickup point takes place the next day after the parcel arrives at Itella terminal (except public holidays)
**Delivery time to Helsinki area is 2-3 working days and to other parts of Finland 3-5 working days.
Terms and conditions
General conditions applied by Itella Estonia OÜ, prohibited shipments, Itella’s responsibility and other information can be found from here.
Packaging and labeling information can be found from here.
When ordering a service from Itella Estonia OÜ, you confirm that you have read the terms and conditions and undertake to comply with them.
Itella Estonia has the right to unilaterally change the price list for the purpose of ensuring the efficiency and competitiveness of its operations, notifying the customer at least 30 calendar days in advance.